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A message from our CEO, Ian Laycock

“It’s Business as (un)usual”



Those of us in the business of risk management have long feared the impact of a global virus but if we are honest, we had in mind a virus in our technology rather than in the population. It seems we live in unpredictable times.

During recent weeks we have developed plans to ensure we continue to support you with the least possible disruption. We are receiving many more calls than usual so please bear with us if it takes a little longer than usual to respond. But rest assured, we will respond.

First and foremost, the well-being of our staff, customers and suppliers is paramount. At present we are following government guidelines and, in some cases, where there is some degree of vulnerability, we are taking additional precautionary measures.

We are determined to continue to provide continuity of service and to this end, all client facing staff have the ICT, telephony and therefore capability to work from home. In the light of government advice on Monday night, most staff will operate remotely from Wednesday 18th March 2020.

In the event of further significant disruption we have identified and will prioritise key functions to ensure your cover remains in force and claims are dealt with as effectively as possible. In recent days we have spoken with our key suppliers who share our objectives and have similar plans in place to ensure continuity.Of course, the way we communicate with you in weeks to come may change. We have video conference facilities and intend to use these where-ever possible.

Over the last 30 years we have faced many challenges and each time, thanks to our staff and customers we have emerged stronger. We have planned for the worst, added a large dose of common sense and intend to continue with as little fuss as possible.




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